Mac Users

Currently, Broker Brain uses both PDF and HTML forms in our system. This is important for you to know, as your system must be loaded with Adobe Acrobat or Acrobat Reader and set up properly in order to view or edit any of our PDF forms. We are in the process of converting all of our forms to HTML so that Acrobat is no longer needed, but until that time, some user setup is required in Acrobat to ensure that it functions properly. These steps are outlined below. 
  • If you plan on using the Broker Brain forms system on a Mac, you cannot use Chrome or Firefox as your browser if you want to use any of our PDF forms. Firefox is not supported for the Forms system on the Mac because Firefox does not allow PDF files to be viewed in line with the browser, and Chrome does not interface with Adobe Acrobat at all. A recommended alternative is to use Safari, as it will give you inline viewing capability. Once you set up Safari, you will want to ensure that you also set up Adobe Acrobat to function properly as outlined below.
  • If you are using OS 10.6, there is some setup required in order to interface with Acrobat.  Read on for more information.
  • If you are using OS 10.7, you cannot access any PDF forms from Broker Brain due to incompatibility issues with Adobe Acrobat and Safari (remember, you can't use Chrome or Firefox either).  However, you WILL be able access our HTML forms.  As we are in the process of converting all of our forms, this issue will be rectified soon.
PDF vs. HTML Forms
You can easily tell the difference between a PDF form and an HTML form by looking at the top and bottom of the document.
The following sections detail how to set up your Mac to work with Acrobat or Acrobat Reader.  If you would prefer to view a video on how to set up your system, click here.

Setting up Adobe Acrobat or Acrobat Reader

1. Launch Adobe Acrobat or Acrobat Reader.

2. Click the Acrobat menu and select Preferences.

3. Click the Internet category (show in blue).

4. Ensure that there is a check mark in the Display PDF in browser check box. If not, click the check box to add one.

5. Click the OK button to close the screen.

6. Close Acrobat.

Setting up Snow Leopard to work with Acrobat

If you are using Snow Leopard OS 10.6, Adobe will not be able to view the PDF files inline unless you set up your system to do so. This is because the 10.6 is a 64-bit operating system and Adobe is a 32-bit application. This is easily corrected as follows:

1. From your Hard Drive, go the Applications folder.

2. Select Safari.

3. You will see a pop-up screen with information on the application. Click the check box next to Open in 32-bit mode.

4. Close the dialog box.